From assistant to workflow
Classifying requests, drafting responses and gathering information from several systems can become one controlled workflow. Start with a specific operational delay, not an ambition to automate everything.
Every action has a permitted scope
Separate reading, preparation and execution. Integrations use restricted service accounts, predefined operations and validated parameters. Generated text is never executed as a command.
- Require approval before sending, paying, changing or deleting.
- Make retries safe without duplicating business actions.
- Provide a visible exception queue and a stop mechanism.
An illustrative workflow
A support request is categorised, a relevant instruction retrieved and a draft response prepared. An employee checks and sends it. The system has no independent authority to promise deadlines or change contractual terms.
Evaluate the completed work
A pilot measures handling time, human corrections and integration failures. Limited rollout follows, with exception-handling training and a review of actual benefits.
The information flow
- Request
- Preparation
- Approval
- Permitted action
Models and documents run on your infrastructure. Network policies determine permitted connections.
Practical questions
Must we replace our ERP?
No. The usual approach connects through existing authorised interfaces. Without a safe interface, automation stops at preparation.
What happens on failure?
The workflow stops or hands over to a person under predefined rules. Failures must be visible and retries controlled.